Regardless of your location, Wellness Care bets on a web of logistic partners in order to satisfy its customers.

From the Wellness Care facilities, orders are scrupulously prepared so that they reach customers faster and so that the entire process is as efficient as possible.

When the customer completes the order, he is accepting the previously calculated and presented postage values.

After making the payment, the order will be shipped within 48 working hours.

In the event that one of the products ordered is not available in stock, Wellness Care will contact the customer by email or telephone within a maximum period of 8 days from the date of the order, in order to inform the new deadline for product delivery.

If one of the products ordered is unavailable, Wellness Care will refund the total value of the product and other amounts paid by the Customer.

If the product is not received due to impossibility or refusal by the customer, the customer is responsible for paying the necessary expenses for the new delivery.

If it is found that the product is refused or there is impossibility of delivery, Wellness Care informs the Customer, and, in the absence of a response from the same within 8 days, the good or product will be destroyed without reimbursement to the Customer.


The customer has a period of 3 days, after placing the order, to proceed with payment at the ATM Network (C.A.)

The payment validation period on the Multibanco Network is 1 to 2 days.

Only after the payment has been validated does the deadline for delivery begin.

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